Player support

Help us find the problem

Where relevant, include your player ID, display name, app version, device/OS and a short description of what happened. Steps to reproduce and a screenshot with private details removed can help. For purchase problems, include the store order reference if available; do not include payment-card details.

Do not send account passwords, authentication tokens, full receipts containing unnecessary personal information or other players' private data.

Account access

The game uses a device-linked account. Reinstalling, changing devices or clearing application data may affect access to existing progress. Contact us before clearing data when trying to resolve an account issue; do not assume an email address alone is linked to your account.

Privacy and deletion

For deletion, use the dedicated account and data deletion instructions. For other personal-data requests, contact the same email address and read our Privacy Policy.